Nick Mehta, CEO Gainsight


Podcast: SaaStr Episode #24


Notes On This Podcast

Fascinating look into the head of Revhacks “King of Customer Success” Nick Mehta, CEO of Gainsight.

He uses a great analogy to explain how the physics of business will always trump a founder/investor’s perceived reality. He then embraced those physics to position and build Gainsight into a $100M in ARR juggernaut.

Nick really sold me on the concept of “customer success as the new version of sales”; sales is only responsible for the initial bookings, while customer success will drive the remaining 75% of the customers LTV.

Read more about this episode on SaaStr.

– Rob